Refund policy

Refund & Return Policy

At Topanga Window, we create and source all of our botanical and spiritual offerings with deep reverence for nature. Each product from our plant based skincare to our ritual tools and natural perfumes is made in small batches using clean, sustainably sourced ingredients.

Because of the natural and spiritual nature of our products, we maintain transparent policies that balance customer care with our values of mindfulness and small batch creation.

All Sales Are Final

Due to the botanical and spiritual nature of our creations, all sales are final.
We cannot accept returns or offer refunds for any opened, used, or handled items, including skincare, herbal blends, ritual tools, and perfumes.

Each batch is carefully prepared with clean, natural ingredients — small variations in color, texture, or scent are normal and authentic to nature.

We encourage mindful purchasing, as every item is created with purpose and made in limited quantities.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or contains an incorrect product:

Please contact us within 10 days of delivery by emailing topangawindow@gmail.com with:

  • Your order number
  • A description of the issue
  • A photo showing the damage or error

Once reviewed, you’ll receive either:

  • A shop credit for the affected item(s), or
  • An alternative resolution, depending on the situation.

Please note:

  • Reports submitted after 10 days cannot be guaranteed a credit or resolution.
  • Items damaged due to misuse, neglect, or improper storage are not eligible.

Shop credit will be issued via discount code or credited to your Topanga Window account.

Lost, Missing, or Stolen Mail

We know how upsetting it can be when mail goes missing. While this is uncommon, it can happen during busy shipping seasons.

Once your package leaves our studio and is marked as “Delivered” by the carrier, Topanga Window cannot be held responsible for lost, missing, or stolen packages. As a small business, we are unable to replace these items free of charge.

However, we are committed to supporting you through the process. If your order appears lost or stolen:

  1. Confirm your delivery address is correct and check with neighbors or your local post office.
  2. Email us at topangawindow@gmail.com with your order number and tracking details.
  3. We will gladly assist by creating or guiding you through a carrier claim to help locate the missing shipment.

For your convenience, here are claim portals for major carriers:

While we cannot guarantee reimbursement or replacement once a package is marked delivered, we will help you navigate the claim process and provide all necessary documentation.

To prevent issues, we recommend providing a secure delivery address or selecting Priority Mail for time-sensitive orders.

Order Cancellations

Orders may be canceled within 24 hours of placement, provided they have not yet begun processing or shipped. Once an order has entered processing or transit, we are unable to modify or cancel it.

Our Commitment

We deeply value your trust and understanding as our small team crafts and prepares each order by hand. Every Topanga Window product is created with sustainable ingredients, clarity of intention, and love for the Earth.

Thank you for supporting our artisan apothecary and helping us continue to create conscious, mindful wellness offerings for your ritual and beauty journey.